MISTERY CLIENT
Do you want to know the level of consumer satisfaction with your purchase / service?
Want to know how institution standards are applied in the store, by employees, in real context?
Are you interested in knowing what people think about global quality of the products / services offered?
QualiRAM has the MYSTERY CLIENT service that will help your company evaluate the degree of customer satisfaction.Ideal for a company with its eyes set on the future.
Benefits of this service:
- Service audits performed by experienced auditors;
- Face-to-face or call assessment, regarding the quality of goods and services, and the activity developed;
- Analysis of the promotion of services and goods performed by the employee (s);
- Analysis of complaints and conflict management capacity;
- Evaluation of behaviors, conduct, professionalism and effectiveness;
- Identification of possible unfair competition.